FAQ
Questions people actually ask
The product
Will the scene be visible from the street?
Yes. Point the projector at the inside of your window from two to three metres back. From outside, the glass reads like a lit screen. A sheer curtain or a sheet of frosted window film behind the glass sharpens it further.
How big is the projected image?
Roughly 3 × 4 metres from a 3 m distance. Move the unit closer for a smaller, brighter picture, further back for a larger, softer one.
Can I use it outdoors in winter?
Yes — the housing is IP65-rated against rain, snow and frost. Keep the plug connection off the ground and sheltered.
Does it need Wi-Fi, an app or an account?
No. Everything runs from the included RF remote. Nothing to pair, nothing to update.
How loud is it?
Quiet enough for a bedroom. No cooling fan, no motor whine.
How much power does it draw?
12 W — less than a single old-style bulb. Running it six hours a night for the whole of December costs about the price of a coffee.
Is it safe around kids and pets?
Yes. LED optics, low heat, no exposed glass. Just route the cable so nobody trips over it.
Can I use it after Christmas?
The scene library includes snowfall, starfield and flame modes that work year-round. Plenty of customers leave it on a shelf permanently.
Ordering
Is shipping really free?
Yes, worldwide, no minimum.
How long until it arrives?
5–9 business days in Switzerland, 7–12 in the EU and UK, 8–14 in North America. Full table on the shipping page.
Will it get here before Christmas?
If you order before early December, comfortably. Closer to the date it gets tight — carriers slow down every year in the final fortnight.
Can I change or cancel my order?
Email us within 12 hours and we'll catch it before it's picked.
What if I don't like it?
30 days, full refund, no interrogation. Details on the returns page.
Which payment methods do you take?
Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay.
Still stuck?
Write to support@glowish.com — we answer within one business day.