Refund policy
Refund Policy
We want you to love your order. If something goes wrong, email us and we will fix it.
Damaged, defective or wrong item If your item arrives broken, stops working, or does not match what you ordered, contact us within 30 days of delivery. Send an email to [EMAIL] with:
- your order number
- a clear photo or short video that shows the problem
We review every request within 1 to 3 business days. If we approve it, we will send you a free replacement or a full refund to your original payment method. You do not need to ship the item back unless we ask you to in writing.
Order not received If your tracking shows no delivery 30 days after we ship your order, contact us and we will send a replacement or issue a full refund. If tracking shows your package as delivered and you cannot find it, check with neighbors and your local post office first, then email us. We will open a claim with the carrier and help you resolve it.
Change of mind: customers in the United States, Canada and Australia We do not offer returns or refunds if you change your mind, pick the wrong color or model, or no longer want the item. Please read the product description before you order. This does not affect your rights for faulty or damaged items described above.
Right of withdrawal: customers in the European Union and United Kingdom You can cancel your order for any reason within 14 days of the day you receive it. To cancel:
- Email [EMAIL] within 14 days of delivery with your order number and a clear statement that you want to cancel.
- Send the item back within 14 days after you tell us, unused and in its original packaging, to the return address we give you: [RETURN ADDRESS].
- You pay the cost of returning the item.
We refund the price of the item and the standard shipping cost you paid within 14 days after we receive the item back or you send us proof of return shipment, whichever comes first. We refund to your original payment method. If you chose a faster shipping option, we refund only the cost of standard shipping. We may reduce the refund if you handled the item beyond what you needed to check it works.
Your statutory rights This policy does not limit your legal rights. Customers in the EU and UK keep their statutory rights for faulty goods. Customers in Australia keep their rights under the Australian Consumer Law, including the right to a refund or replacement for a major failure and compensation for other reasonably foreseeable loss or damage.
Non-eligible requests We cannot approve a refund or replacement if:
- you contact us more than 30 days after delivery, unless the law in your country gives you a longer period
- you do not provide a photo or video of the problem
- the damage comes from misuse, accidents, water, or wear after normal use
- you entered an incorrect or incomplete shipping address at checkout
Refund timing After we approve a refund, we process it within 3 business days. Your bank or card issuer may need 5 to 10 business days to show the money in your account.
Before you open a dispute Please email us before you contact your bank or PayPal. We answer every message within 24 hours and resolve most issues faster than a bank dispute.
Contact: lera629@outlook.com