Shipping policy

Shipping Policy

Processing time We process and hand over orders to the carrier within 1 to 3 business days after payment. We do not process orders on weekends or public holidays.

Delivery time Standard delivery takes 5 to 14 business days after shipment. In rare cases, such as holiday season peaks, customs checks, or carrier delays, delivery can take up to 30 days.

Shipping cost You will see the shipping cost, if any, at checkout before you pay.

Tracking We email you a tracking number as soon as your order ships. Tracking information can take 2 to 5 days to update after shipment.

Multiple packages If you order several items, you may receive them in separate packages on different days.

Shipping address Please check your address at checkout. We ship to the address you enter. If you entered a wrong address, email us within 12 hours of your order and we will update it. We cannot redirect a package after it ships.

Where we ship We ship to the United States, Canada, the European Union, the United Kingdom and Australia.

Taxes and duties Your country's customs service may charge import VAT, GST, duties or a handling fee when your package arrives. The customer pays these fees. The amount depends on your country and the order value, and we cannot predict or control it. If you refuse a package because of these fees, we refund the item price minus the original shipping cost.

Lost packages If your package does not arrive within 30 days after shipment, email us at lera629@outlook.com. We will send a replacement or issue a full refund.

Order cancellation You can cancel your order before it ships. Email us at lera629@outlook.com with your order number. Once we ship your order, we cannot cancel it.